T&B Cousins & Sons Ltd. Privacy Policy

At Cousins Jewellers (T&B Cousins & Sons Ltd.), we ensure the utmost commitment to protecting and respecting your privacy.
Our VAT number is: 201904704
This policy outlines when and why we collect personal information about those who visit our website, what we do with the information, the conditions under which we may disclose it to others and how we keep it secure.
If you have any questions regarding this policy and our privacy practices please email us at enquiries@tbcousins.co.uk or write to us at T&B Cousins & Sons Ltd. 8-9 Sun Street, Canterbury, Kent. CT1 2HX.

What do we do with your information?

When you submit a contact form or enquiry in regard to one of our products or services we collect the personal information you give us such as your name, address, email address and telephone number; as well as, information regarding what pages have been accessed and when.

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about new products, events, and other updates.

Your information and data will not be sold to anyone. Your data will not be used for any other purpose aside from fulfilling services that you have requested. 


How do you get my consent?

When you provide us with personal information to complete a contact card or enquiry, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at enquiries@tbcousins.co.uk or mailing us at: T&B Cousins & Sons Ltd. 8-9 Sun Street, Canterbury, Kent. CT1 2HX. 


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as Valuers have their own privacy policies in respect to the information we are required to provide to them for the services they provide for our clients.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. https://jewelleryvaluation.co.uk/privacy-policy/

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. 

Once we receive your information, we make our best effort to ensure its security on our systems, including encrypting hard drives or locking-away paper records.  


Cookies are used in this website. click here to read our Cookie Policy.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. 

Questions and Contact Information

The accuracy of your information is important to us and therefore if you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us. You have the right to ask for a copy of the information we hold about you. Feel free to contact us via email at enquiries@tbcousins.co.uk or by mail at T&B Cousins & Sons Ltd. 8-9 Sun Street, Canterbury, Kent. CT1 2HX

Last updated: 22nd September 2020