We value your privacy
At T. & B. Cousins & Sons Ltd, we’re committed to protecting and respecting your privacy.
We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.
By using our website, or by employing our services, you’re agreeing to be bound by this policy.
Who are we?
We are T. & B. Cousins & Sons Ltd.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about our services, or when you leave items with us for repair or valuation, or when you purchase items from us or place orders with us.
What type of information is collected from you?
The personal information we collect might include your name, email address and telephone number (if you contact us using our online form), postal address, in addition to details regarding the property you leave with us, or purchase from us etc. We may occasionally take birth or anniversary dates.
How is your information used?
We may use your information to:
Your personal data will be kept for as long as may be required to fulfil the original purpose for which the data was collected. For example, for valuations, we recommend a period of seven years during which time the information may be used to provide information in the event of a dispute or claim or prepare an updated valuation.
All data will be kept in a secure digital form, encrypted and protected by passwords known only to members of staff. Any backup will also be encrypted and stored in a safe when not in use.
Who has access to your information?
Your information will not be sold to anyone.
Your data will not be shared with any third party without your written permission, except if compelled to do so by law.
Your data will not be used for any other purpose, other than to record, file and recover information for your own use and not to market any other service to you.
How you can access and update your information
The accuracy of your information is important to us.
If you change email address, or any of the other information we hold about you, please email us using our contact form.
You have the right to ask for a copy of the information we hold about you (we may charge £10 for information requests to cover our costs in providing you with details of the information we hold about you).
Your personal data can be removed or modified at your written request at any time.
Security precautions in place to protect the loss, misuse or alteration of your information
Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Once we receive your information, we make our best effort to ensure its security on our systems, including encrypting hard drives or locking-away paper records.
Links to other websites
Our website may contain links to other websites run by other organisations.
We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Review of these policies
We keep this Policy under regular review. This Policy was last updated in May 2018.